20 years’ experience
Hardware, software, service
Startups to Federal gov’t
Love & serve all people

Outcome-oriented
Interdisciplinary partners
Shared ownership
Lean, agile, user-centered

Healthy teams & individuals
Psychological safety
Inclusive workshops
UW HCDE mentor

Strategy + advocacy

These are the values and philosophies that guide my approach to design management, leadership, and UX strategy.

For designers

Gradually release responsibility, set realistic goals, have patience, be honest.

Fill out a skills matrix and personal user manual, play to strengths, and develop potential.

Host, internal workshops, speak publicly, attempt humility.

Empathize with users but also product managers, engineers, researchers, and designers.

Appreciate the downstream impact of every design decision.

Create team values, share expectations, host regular feedback sessions.

Catalog in design libraries, research databases, templates, and global backlogs.

Set the bar for what good looks like, and participate in constructive critique.

Communicate honestly, make people feel safe, be radically candid, collaborate hybrid-first.